Privacy Policy

Privacy Policy

EZO RENT-A-CAR (hereinafter referred to as “the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://ezo.rent/) and use our car rental services.

1. Information We Collect We may collect the following types of personal information:

• Identity Data: Name, date of birth, gender, and nationality.
• Contact Data: Email address, phone number, and home address.
• Official Documents: Passport number and driver’s license details (including International Driving Permit), which are required by Japanese law for car rentals to non-residents.
• Payment Data: Credit card details and billing information (processed through secure payment gateways).
• Rental Data: Pick-up/drop-off locations, dates, and vehicle preferences.
• Technical Data: IP address, browser type, and usage data via cookies to improve our website performance.

2. How We Use Your Information We use the collected information for the following purposes:

• To process your vehicle reservations and provide rental services.
• To verify your identity and eligibility to drive in Japan.
• To communicate regarding your booking or inquiries.
• To process payments and prevent fraudulent transactions.
• To comply with legal obligations under Japanese Road Transport Law and other regulations.
• To improve our website and customer service.

3. Data Sharing and Disclosure We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, IT support, and insurance companies.
• Legal Authorities: When required by Japanese law, or to protect our rights and safety.
• Franchise/Partners: Only when necessary to fulfill your rental agreement.

4. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet is 100% secure.

5. International Data Transfers By using our services, you acknowledge that your personal information will be stored and processed in Japan, where our servers are located.

6. Your Rights You have the right to:

• Request access to the personal data we hold about you.
• Request the correction of inaccurate information.
• Request the deletion of your data (subject to legal retention requirements). To exercise these rights, please contact us at the email address provided below.

7. Cookies Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect some functionalities of the site.

8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us If you have any questions about this Privacy Policy, please contact us:
・EZO RENT-A-CAR Website: https://ezo.rent/
・Email：info@ezo.rent
・Address: C/O NISEKO RESORT SERVICE 170-136 YAMADA KUCHAN-CHO ABUTA-GUN HOKKAIDO